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FAQ's

I have eight inches of oil in my tank, will I run out tonight as it’s very cold?

You should not run out of oil tonight. You may run out depending on the distance from your tank to your burner, the height differential from your tank to the burner and the capacity of your tank. You should contact your local depot for a delivery as quickly as possible.

What time will the driver be with me?

We contact the driver on your behalf and ask for an ETA.

How long is the hose?

The hose is 50 metres long.

I have got a delivery of oil and my heating will not come on, what can I do?

Your system may have an air lock which means that the system has to be bled.

Our drivers will endeavour to do this for you but he may not be able to re-start the heating system as there maybe another issue with your burner. We will then recommend a heating engineer to look at the system for you.

Can the driver bleed my boiler?

Yes. We facilitate this request, where possible.

If we're unable to do bleed your boiler, we will recommend a qualified heating engineer.

Can you recommend someone to bleed my boiler?

Yes, we recommend Enda Nolan - qualified and experienced plumber who is based at our Kilmacanogue depot.

What is your minimum quantity delivered?

Our minimum order is 200 litres.

Do you deliver to Waterford and Kilkenny?

Yes, we deliver oil to farms, businesses, houses and fishing vessells in East Waterford and South Kilkenny.

To schedule a delivery or to make an enquiry, please contact our New Ross depot.

Do you sell gift vouchers?

Yes, we sell gift vouchers.

  1. You can purchase an e-voucher on our online shop Glen Fuels Store
  2. You can purchase a physical voucher from your local depot which is redeemable in any Glen Fuels depot against any glen Fuels product.

Do you sell and install tanks?

Yes, we sell Kingspan single and double skin tanks for all uses. 

We work with a number of OFTEC registered installers.

 

How much oil does a standard modern house use a year?

This depends on the efficiency of the boiler and whether it is serviced regularly, which is a must.

If you look after your boiler, it will use approximately €1,300 per year worth of oil.

This figure can be halved if you install a newer condensing boiler.

Can I spread my payments?

Yes, we have our Budget Payment Plan facility allows you to pay a set amount each month.

How can I tell how much oil is in my tank at any time?

The most accurate means of tracking your oil levels is with a dipstick which you dip into the tank.

Alternatively we have a full range a gauges at each of our depots and at our online store.
 

How long will 500 litres/1000 litres of oil last as I haven’t used oil before and I’m not sure how it works?

The answer is: every house is different!

Every house is of a different size, build quality, insulation quality and most important of all, air temperature preferences differ from one person to another.

However, we have found that our average customer, in an average, in an average year uses 1,300 litres of kerosene per year.

I am moving my tank. Can you pump out the oil that's in it?

Unfortunately due to health and safety legislation we are not authorised to pump out oil. We do however have a panel of subcontractors who can perform this service for you.

Do you have spec sheets?

Please download our spec sheets here.

Cheap Hot Water

Cheap Hot Water

Hot water heat pump. Super easy to install. Ideal for homes and dairy farms. Renewable energy reduces bills. Reduced to clear. GlenFuelsStore.ie

Fuel for Fisheries

Fuel for Fisheries

Glen Fuels transports 200L to 37,500L of the highest quality marine fuels, per delivery, along the East and South-East coastline from Dublin to Cork.

Our marine department offers an unrivalled and flexible understanding of your unique needs.

Contact us: sales@glenfuels.com or download an application form.